Introduction

At CogniWerk.ai, we are committed to protecting your privacy and ensuring transparency in how we collect, process, and store your data. This Privacy Policy outlines the types of personal information we collect, why we collect it, and the rights you have in relation to your data. Our practices are aligned with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our services, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using our services.

What Data We Collect

When you interact with CogniWerk.ai, we may collect several types of data to deliver and enhance our services. These include:

• Personal Information: such as your name, email address, and billing information. These details are typically provided during account registration or purchase transactions.
• Technical Data: including your IP address, device type, browser version, and general usage information, which helps us understand how you interact with the platform.
• User-Generated Content: such as the prompts you enter, files you upload, and the outputs generated through our AI tools. These are used solely to provide and improve the service.
• Analytics Data: anonymized behavioral patterns such as feature usage, performance metrics, and interaction flow, which help us optimize the user experience.

How We Use Your Data

We use the data we collect for the following purposes:

• To provide, maintain, and improve the core functionality of the CogniWerk.ai platform.
• To manage your account, process transactions, and authenticate your identity.
• To communicate with you regarding support requests, system updates, or service-related issues.
• To enhance your experience on our platform through user behavior analysis and feature development.
• To comply with legal obligations and ensure the security and integrity of our services.

Whenever possible, we analyze user data in an aggregated and anonymized format to ensure your privacy is maintained while still enabling us to make data-informed decisions that benefit the entire user community.

Legal Basis for Processing

Our processing of personal data is grounded in one or more of the following legal bases:

• Performance of a Contract: We process personal data to fulfill our obligations to you under our Terms of Use.
• Legitimate Interests: We use your data to improve our services, safeguard the platform, and understand user preferences, provided these activities do not override your privacy rights.
• Consent: For optional activities such as receiving promotional emails or participating in feedback surveys.
• Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.

Data Storage and Security

Your data is stored on secure servers located within the European Union. We implement a combination of technical and organizational measures to prevent unauthorized access, data loss, or misuse. While we follow industry best practices, no method of electronic transmission or storage is entirely secure. We continually assess and update our practices to safeguard your information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. The duration may vary depending on the type of data and the context of your interactions with our platform.

Cookies and Tracking Technologies

CogniWerk.ai uses cookies and similar technologies to ensure the smooth functioning of our website, enhance user experience, and gather usage statistics. These cookies do not track your activity across other sites and are not used for advertising purposes.

Users from the EU will be presented with a cookie consent banner that allows them to choose which categories of cookies to accept or reject.

Analytics

To better understand how our platform is used, we rely on self-hosted, privacy-friendly analytics tools. These tools allow us to gather aggregated insights into user behavior without collecting personally identifiable information.

International Data Transfers

In cases where we may transfer data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or other lawful mechanisms approved by the European Commission.

Your Rights Under the GDPR

As a data subject, you are entitled to the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you have the right to request that your data be deleted.
• Right to Restrict Processing: You can request that we temporarily or permanently stop processing some or all of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Object: You can object to our processing of your personal data based on legitimate interests.
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing if these significantly affect you.

To exercise any of these rights, please contact us at privacy@cogniwerk.ai. We will respond to your request within one month, or inform you if additional time is required.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations, technological developments, or our business operations. If we make significant changes, we will notify users by email or through a prominent notice on our website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, you can contact us at:

Email: privacy@cogniwerk.ai
‍Legal: legal@cogniwerk.ai
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‍Address:
CreativeAI International GmbH
Bernadottestraße 26
22763 Hamburg
Deutschland 
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We are committed to working with you to resolve any privacy concerns in a fair and transparent manner.